Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access or SQL Server database. Closed tickets are retained only in the database but can be searched and reopened in

Keywords: Helpdesk, Outlook, Issue Tracking, Support, Call center, computer support, group support, help desk software, itil, IT help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution

Recent Changes: Support for both 32 and 64 bit Office 2010 and 2013, many new features and enhancements

Install Support: Install and Uninstall

Supported Languages: English, Danish, Estonian, Finnish, French, German, Hungarian, Italian, Norwegian, Portuguese, Spanish, Swedish

Additional Requirements: Exchange Server 5.5 or later

PAD file URL: http://www.kalmstrom.com/padfiles/fhdpad.xml