Help desk software solutions from sitehelpdesk.com. Designed for any Customer support services over the web integrated with your web site. Also supports integrated email monitor for two way email tracking in and out of the help desk. Integrates with leading PC auditing and asset management tools. All products are 100 percent web browser based. Shared open source code.

Keywords: helpdesk software, help desk software, helpdesk, software, CRM, ITSM, ITIL, customer support, web based

Recent Changes: Further ITIL features such Task work flow management, Call metrics and source reporting, Operator opt out of assignments, attachment displays, and enhancements to pda (mobile devices) interface. Region and Sector customer reporting and more group of company combination reports.

Install Support: Install and Uninstall

Supported Languages: English

Additional Requirements: Any Windows platform with IIS

PAD file URL: http://www.sitehelpdesk.com/pad/swd_pad.xml